Coronavirus: The new normal

Since the pandemic began we have been operating a COVID-19 Secure environment in order to protect the health and well-being of both our patients and staff.  As a medical practice we can remain open during the latest lock-down that began in January 2021. We follow the guidance from the Government, Public Health England and the Chartered Society of Physiotherapists and are confident that our procedures make the Clinic a safe and positive experience for everyone. To help reassure you all our staff are being tested for the virus weekly.

Call 01229 827717 to make an appointment

Please call the Clinic on 01229 827717  to make an appointment.  If we are not able to answer your call immediately please leave a message and we will get back to you as soon as possible.

When you call the receptionist will go through a screening checklist covering the problem you need help with and issues relating to the coronavirus.  This will tell us if you are in a high risk group and whether we can offer you an appointment. In some cases our physios will discuss with you whether the benefits of an appointment outweigh the risks.

Face-to-Face Appointments: Essential Information

This is a brief summary of how face-to-face appointments will be different during the coronavirus pandemic.  More detailed information is available here

• Don’t arrive early for your appointment. If you do wait outside
• The front door will be locked. When you arrive ring the door bell and wait for the receptionist or physio to open the door
• Come alone if you can. We need to know the name and a contact telephone number of anyone coming with you who will enter the Clinic as we have to screen them for coronavirus as well, and keep their details for the Government Contact Tracing scheme
• On entry use the hand sanitiser provided
• Observe social distancing in the Clinic at all times
• Your physio will be wearing a face visor, surgical mask, PVC apron and gloves
• Bring your own mask or scarf, or we can supply a disposable surgical mask for £1
• We are disinfecting treatment rooms and other public areas between every patient
• Please do not use the toilet facilities if at all possible
• Payment is by card only. To cover the additional costs due to the coronavirus an initial assessment now costs £45 and treatment sessions £40

Video Appointments: Essential Information

This is a brief summary of how video appointments will work for people familiar with the technology. If you have not used video conferencing before more detailed information is available here.

• the appointment will be with Pinar Aydemir
• you need a Skype, Zoom or WhatsApp account and you will need to give us your user name, e-mail address and a contact phone number when you make the appointment
• you need somewhere private for the session
• we will send you our Video Consent Form and Privacy Policy and Pinar will confirm with you at the start of the session that you accept the conditions.  We do not record video appointments
• you need to log-on five minutes before the appointment and wait for the physio to invite you to the conversation
• we will send instructions for exercises after the session
• the cost is £40 for an Initial Assessment lasting 30 minutes and £30 for a Treatment Session lasting 20-25 minutes. You need to pay by card beforehand using the link in the e-mail confirming your appointment.