Cookie Policy for Users of our Web-site

Who we are

Our website address is:

What personal data do we collect and why do we collect it?
Contact form

If you contact us using the contact form on the website we collect the data shown in the that form, and also the visitor’s IP address and browser user agent string to help spam detection. We will normally respond within one working day.  We use the information shared in this way to provide you with advice regarding treatment as part of our pre-contract or contract service to patients and potential patients, and to confirm your identity.  If you decide not to make an appointment for treatment we will delete the e-mails within one month of the date of the last message in the thread. If you do attend for treatment and the messages contain relevant information we may keep the emails as part of your treatment record.  For information about how we store treatment records and retention periods please see our Patient Privacy Policy.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Comments are subject to approval by the site administrator and will normally appear within 24 hours. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here.  After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


We use cookies to enable our web-site to function fully, to provide links to other websites such as Facebook, Twitter and professional and regulatory bodies, and to analyse how you use our web-site. The various types of cookie are listed below. When you first visit the site a cookie banner is displayed with three buttons. Clicking OK gives your consent to all cookies. Clicking NO means that third party analytics cookies will be disabled. Clicking on Cookie Policy brings you to this page.

Changing your cookie choice

You may opt out of all cookies at any time by clicking the Revoke button below, which disables all cookies and displays the cookie banner as on your first visit.




If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. The Help menu on the menu bar of most browsers also tells you how to prevent your browser from accepting new cookies, how to delete old cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off. These are used to let authorised users login, to ensure site security and to provide comment and contact form functionality. Without this type of cookie our site won’t work properly or won’t be able to provide certain features and functions.

Analytics Cookies

These cookies are used to analyse how visitors use a website, for instance which pages visitors visit most often, in order to provide a better user experience. We use Google Analytics for this purpose. You can prevent Google Analytics from loading by clicking “No” on the Cookie banner.

Personalisation Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies last for one year.

Advertising Cookies

We do not have any third party advertising on our site.

Social Media Cookies

Our site contains links to Facebook and Twitter.  Cookies are used by social media services to enable you to share our content with your friends and networks. These cookies may track your browser across other sites and build a profile of your interests, which may impact the content and messages you see on other websites you visi

How we handle your data
How long  do we retain your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data?

If you have an account on this site, or have left comments, you can request to receive a file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any comments you have made and/or personal data we hold about you on the site. This does not include any data we are obliged to keep for administrative, legal, or security purposes, or which forms part of the treatment record.

Where we send your data?

Visitor comments may be checked through an automated spam detection service.  If e-mails sent via the contact form are kept as part of your treatment record then details of how we store your records are to be found in the Patient Privacy Policy.

Additional information

Information about data protection, breach procedures, the legal framework and treatment records can be found in our Patient Privacy Policy.